People & Culture Associate, WV WARO

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Job title: People & Culture Associate, West Africa Regional Office..

Job location:Senegal/Dakar

Contact type:Fixed term-full time

Employee Type : Local

Contract duration: 2 years


Reporting to the Regional people & Culture (Human Resources) Director, this role exists to play the function of P&C manager in the Regional Office, co-ordinates the P&C operations, prepares and follows up on Ourpeople and coordinate staff care within the region.


1. An excellent Regional Office team is planned and resourced for maximum impact

  • Monitor the performance Management of Regional staff, ensuring that the process is monitored and documented.
  • Assist with the implementation and tracking of strategically aligned KPIs (qualitative and quantitative) that cascade objectives from global to regional to national, linking accountabilities and performance
  • Ensure a process is in place for assessing and maintaining high levels of employee engagement
  • Support organisational changes in structure, tasks, needed to achieve businesses aims in the Regional Office;
  • Maintain up-to-date the Regional Office organizational charts and job descriptions, in collaboration with the Regional P&C Director
  • Prepare advertisements and support the International Recruiter in timely and fair recruitment processes coordination for local positions, observing equal opportunity and transparency;
  • Work with the WAR Talent Acquisition, Diversity and Employee Relations Specialist in regards to international recruitments in the Regional Office.
  • Conduct background/references checks or employment verifications for local staff, in coordination with the WAR Talent Acquisition, Diversity and Employee Relations Specialist.

2. Rights and Responsibilities:

  • Staff are aware of their contractual rights and responsibilities in delivering their work for WV WARO in line with the Code of Conduct and other policies
  • Writes/revises HR Manual for local staff aligned withlocal labour law and WV policies,ensures that all staff are aware of it and can access it;
  • Ensure adherence to HR policy and practices, consistent with global policy and compliant with local statutory and legislative requirements;
  • Manage legal matters related to local staff, including contracts, legal benefits and obligations, final payment calculations and other related matters;

3. Onboarding/Induction/Orientation

  • Prepare contract and completes all needed on-boarding formalities for newly recruited local staff;
  • Maintain information and monitor completion of fixed-term contracts and probation periods;
  • Coordinate the settling in of new international staff and their families in collaboration with the Administration;
  • Coordinate the smooth planning and delivery of induction programs for all new staffs (local and international); Arrange orientation agenda with related departments

4. Reward and Compensation:

  • Process timely and with accuracy the payroll for local staff (including tax, social security and other payments mandated by local labor law) and local salary deduction for international staff;
  • Submit PAFs for International staff for changes in salary deductions, transportation allowance, change in status, contract end or extension, etc.
  • Coordinate the process of salary and benefits review for local staff in the Regional Office
  • Responsible for the management of international staff benefits in the regional office under the support and leadership of the Regional P&C Director

5. Responsible for People Measures and Metrics Reporting

Provide analysis and reporting against progress on metric agreed upon for both the Partnership and the region.

6. Provide other administrative and technical HR services in the Regional Office

  • Maintain and keep update personal files of local and international staff;
  • Provide administrative documents to staff when required (i.e. certificat/attestation de travail, de congé, domiciliation bancaire, etc.) ;
  • Manage Regional Office staff data in WV’s HRIS (OurPeople), update missing data and generate people measures report for the Regional Office;
  • Coordinate the proper completion of exit processes for staff leaving the Regional Office (hand over, exit interview: face to face and/or on-line, etc.);
  • Prepare and monitor the budget of the Regional P&C Department;
  • Carry out additional responsibilities and projects as assigned.

Criteria for Success

  • Up-to-date personal file for local and international staff in the Regional Office
  • Well prepared and regularly updated workforce plans available for the Regional Office
  • Up-to-date WARO staff data in OurPeople and 100% timely and qualitative reporting of quarterly people measures for the Regional Office
  • Effective contracts management (preparation, monitoring and renewal)
  • Local payroll processed timely and with accuracy, in line with local labour law requirements
  • Availability of updated local pay scales, in accordance with local market and WV Total Rewards philosophy
  • Availability of local HR Manual, compliant with local labour law and WV policies
  • The Regional Office is in compliance with the Health, Safety and Security standards in the work place, as per the local labour law and WV policies ;
  • Comprehensive quantitative and qualitative analysis is done for the Regional Office at the end of every appraisal cycle ;
  • At least 67% of all WARO staff surveyed (Our Voice) believe that all WARO employees are rewarded based on performance regardless of their gender, ethnicity, age, etc.; WARO has created an environment where people with diverse backgrounds can succeed;
  • The Regional Office is aware of, understands and administers new global people policies;
  • Timely preparation and monitoring of P&C Department budget.

What are the primary linkages for this post?

This post holder is expected to work with the Regional P&C Director, other P&C staff in the RO and Regional Office staffs.

Qualifications: Education/Knowledge/Technical Skills and Experience

  • Educational level required: Masters Degree in Human Resources Management or relevant equivalent;
  • Technical Training qualifications required: Knowledge of and/or experience across the portfolio desirable as is a generalist HR background. The following specific experience would be beneficial:
  • Relevant working experience- At least 3 to 5 years related HR generalist experience;
  • Excellent technical knowledge on general HR areas as indicated by the duties above;
  • Firsthand experience and knowledge of working in developing country environments and West Africa in particular an advantage;
  • Good Organization Design and Workforce Planning experience;
  • Good understanding and direct experience of best practice in people management, including recruitment, induction/orientation, performance management, reward and compensation, talent management, etc.
  • Good quantitative and qualitative analysis skills
  • Proven ability to work within and strengthen teams, particularly leadership and management teams.
  • Project administration experience is an advantage
  • Innovative and problem-solving skills and capacity to deliver under pressure; pragmatism; persistence
  • Research skills
  • Ability to design, conduct and analyze P&C operations processes.
  • Training delivery skills
  • Strong Cross-Cultural Communication, Facilitation, Coaching and development skills across major cultural areas
  • Others:
  • Analytical, problem solving and conceptual skills necessary for effective strategic thinking
  • Excellent interpersonal and diplomatic skills
  • Willing to challenge the status quo
  • Ability to handle confidential information in a professional manner
  • Thrives in a changing environment
  • Creative, yet practical in approach
  • Excellent writing and presentation skills combined with meticulous attention to detail and accuracy
  • Communicates with enthusiasm and clarity
  • Works collaboratively with others
  • Good negotiation and influencing skills
  • Good organisational abilities; is able to prioritise tasks and meet deadlines
  • Delivers results – is focused and goal oriented

Other Competencies/Attributes:

  • Perform other duties as required.


  • Fully Fluent: French and English (Bilingual)

Working Environment / Conditions:

  • Work environment: Office-based with rare travel to the field

Travel: 10% Domestic/international travel is required