Orange recruits 01 Sr. Supervisor, IN Skill Center
Sr. Supervisor, IN Skill Center
Ref : CEGY104920 | 19 sept. 2021
Date limite de candidature : 30 nov. 2021
Orange Egypt – Smart Village – Egypte
Votre rôle Act as second level of support for operations team and promptly react to their complaints and fix any issue according to the agreed SLA in the centralized support contract by handling of all non-emergency, non-3rd party and non-HW related cases on the charging system nodes.
Votre profil Education B.Sc. in Telecommunication and Electronics Engineering
Experience Minimum 4 years of experience, Technical experience in Shell scripting (Unix/Linux) ,SQL,JavaExperience in charging systems OCS NodesKnowledge in Telecommunication field especially in the field of system testing and troubleshooting.Good knowledge of network E2E architecture and performance is preferred.CompétencesExcellent communication skills.Customer orientationPlanning and follow up skills.Handle conflicts.Very solid analytical skills.
Provide technical support for all Nodes within the group in all areas:, planning, operation using all available resources within Orange Egypt.Ensure answering all group inquiries in a timely manner and with required quality.Build and maintain network of business partners within OEG and to be able to give the required group technical support in all fieldsHelp in troubleshooting critical or unusual issues that are raised during any of the new trials.Find out new methods & techniques for improving the network Quality and costInterface with different Ericsson and OEG teams (Engineering, operation, optimization, and rollout) to plan for the features trials.Provide technical evaluation for the tested features with a clear recommendation whether to be deployed or not.Set default parameters and setup templates for new features activation to be used by other teams.Support Orange technical SKC in the areas of Contract management, maintenance contract negotiation, follow-up and SLAs.Contribute to the group in the selection of suppliers by supporting Orange technical skill center and Sourcing teams.Support Orange technical SKC and MCOs in the areas of Product assurance.Ensure timely Acceptance of New Products to Acceptable/Contractual Quality Levels.Ensure Effectiveness of Suppliers Processes for Product Creation and Delivery.Responsible for Continuous Improvement of Supplier Performance.Monitor equipment field Performance.Ensure effectiveness of Improvement Actions.
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