Orange recrute 01 Microsoft Unified Communications Expert
Microsoft Unified Communications Expert
Ref : 559659 | 03 déc. 2020
Date limite de candidature : 27 déc. 2020
Egypt Cairo – EgypteLeaflet Votre rôle Job Purpose :
Provide a second level of support for MS unified communication products which OBS offers to International/French customers, helping in enhancing the ITSM by achieving customer satisfaction & the agreed quality targets (SLAs) while keeping operation costs within budget.
Key Tasks and Responsibilities :
Incident Management : Trouble-shooting and diagnosing problems in existing network structures and/or customer servers leading to effective and efficient problem resolution in order to meet requirements of Service Level Agreements and contractual commitments to customer.
Change Management : Validating and applying changes to server, application configuration or architecture, as requested by the customer or by Engineering team.
Pro-active Management : Performing pro-active service maintenance actions to maintain service availability and reduce risk.
Other Tasks :
When required, participating to migrations/upgrades and provide technical support as Subject Matter Expert for Orange’s Managed Unified Communications service for external customers
Participating in new customers implementations.
Votre profil Skill Profile :
Bachelor’s degree in telecommunications or Computer Engineering
Demonstrating skills in Windows Server 2008/2012 , Active Directory, DNS, Exchange 2010/2013, SharePoint 2010/2013, FIM/MIM.
Technical certification in Exchange 2013/2016 or Lync 2013/Skype For Business 2015 (MCSE)
Experience of 2-4 years of installing/maintaining and Troubleshooting Skype for business servers and complex design.
Understanding of Network LAN/WAN technology and topology including Lync protocols of (SIP and HTTPS).
Customer service oriented
Good interpersonal and communication skills.
Able to work under pressure
Ready to participate in on call activity
Ready to participate in 24×7 or extended hours roaster if required
Able to learn new technologies
Fluent in both spoken and written English.
French Language is a plus
Le plus de l’offre
Entité Customer Services & Operations
Contrat CDI POSTULER