All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.With 25 million people in need, the DR Congo is one of the largest humanitarian and protection crises in the world. Conflict continues to cause millions to flee their homes. Food insecurity is on the rise and the COVID-19 is producing increased challenges for the people of DR Congo with the secondary impact putting an even greater strain on the most vulnerable.DR Congo is NRC’s largest operation in Central and West Africa, with programmes in Petit Nord Kivu, Grand Nord Kivu, Sud Kivu, Ituri, Kasai, and Tanganyika and a team of over 400 dedicated humanitarian workers. In 2019, NRC’s teams assisted over 600,000 people through a multi-sectoral response across the displacement cycle. NRC runs a large market-based emergency response, in addition to a range of rights-based programmes to promote stability and pathways to durable solutions. NRC in DR Congo is piloting a Humanitarian Mediation Programme that seeks to explore new ways to prevent people from being forced to flee.The purpose of the Head of Support (HoS) position is to ensure that all support functions are providing high quality and efficient support to programme implementation.
Roles and Responsibilities
Line management for support function managers such as Finance, HR & Admin and Logistics), ICTMember of the Country Management Group (CMG)Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirementsFacilitate the support function`s strategic input to the development of the Country Strategy and Plan of ActionProvide input on operational support in proposal development, and to coordinate and align operational support with programme plansResponsible for ensuring quality support to project implementation.Facilitate the Master Support Budget, country level budgets and BPO development, including assessment and monitoring of costs and resource allocation needsDrive NRC DR Congo initiatives to reach its indicators in the Balance Score Card on HR, ICT, finance, finance and logistics, reporting and compliance.Ensure the development, implementation and maintenance of compliance measures in the support departmentEnsure support functions in the Country office provide the adequate support to the Area Office (field missions, training, helpdesk, etc…)Ensure dissemination and understanding of NRC Policies and DR Congo Standard Operating Procedures (SOPs), inside and outside his/her departmentParticipate in meetings/clusters with partners, donors or local authorities for activities related to the support departmentAnticipate and track support-related audit recommendations and provide pragmatic solutions to improve the mission accountability and respect of local legislation.
Minimum 5 years’ experience in senior management in a humanitarian contextExperience working in complex and volatile contextsTeam player and solution-drivenKnowledge about own leadership skills/profileFluency in English and French, both written and verbalKnowledge of the region
Strategic thinkingManaging performance and developmentEmpowering and building trustManaging resources to optimize resultsTo Learn More regarding this role, please click on the link
Head of Support
This is a re-advertisement! Candidates who previously applied , please do not re-apply !
What we offer
24 Months of full-time contractA Competitive salary and benefits according to International staff terms and conditions, including contributions to a pension fundGrade: 11 in NRC’s grade structureDuty station: Goma, DR Congo with 25% travel to the fieldStart date: 1 August 2021An approved health certificate will be requested before the contract start!
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