Operations Support Officer for West and Central Africa/CALP

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Operations Support Officer for West and Central Africa

Are you looking for a broad ranging role – with finance and programmatic elements? We’re looking for someone who can support donor reporting, procurement and administrative work, and who will also support the management of on line events and more. You’ll need attention to detail, creativity and a willingness to learn. While much of your work will be focused on West and Central Africa, you’ll be part of a global team and will engage with colleagues (remotely) across the world.

There is lots of opportunity to learn and grow in this role, both in terms of finance and programmatic understanding.

About CaLP

CaLP is a dynamic global network of over 90 organisations engaged in the critical areas of policy, practice and research in humanitarian cash and voucher assistance (CVA) and financial assistance more broadly. Collectively, CaLP members deliver the vast majority of humanitarian CVA worldwide.

We envision a future where people are enabled to overcome crises with dignity, by exercising choice and their right to self-determination.

The purpose of the CaLP network is to maximise the potential that humanitarian CVA can bring to people in contexts of crisis, as one component of broader financial assistance. To do this we catalyse the power, knowledge and capacities of our diverse global network, alongside other local, national, regional and global actors, all of whom are seeking to secure better outcomes for people living in crisis contexts. Our role as a collective is to generate alignment in the approaches and actions of those within and across our network, in order to help optimise the quality and scale of humanitarian CVA.

What makes CaLP unique is its diversity. CaLP members currently include local and international non-governmental organisations, United Nations agencies, the Red Cross/Crescent Movement, donors, specialist social innovation, technology and financial services companies, researchers and academics, and individual practitioners.

As a CaLP team, we work with and for the CaLP network – keeping our vision front and centre. Working impartially, we engage with the network to generate evidence, we facilitate dialogue, we challenge and question, we draw together good practices and promote their uptake. We play a key role in creating the impetus and means for thought leadership and convene network members to generate futures-thinking agendas. We mobilise the membership and the wider network to look for collective solutions to collective problems.

The Operations Support Officer provides operational support to CALP’s regional work in West and Central Africa. This is a broad role, with engagement in both programmatic and operational work. The Operations Support Officer has responsibility for financial reporting, procurement and administration. In addition, they assist with the planning and management of events; deal with enquiries and more. The role requires attention to detail coupled with excellent organisational skills to get things done. It is an important role, doing it well enables the whole team to be at its best and helps CaLP excel.

  • Initiate and support procurement and logistical processes, liaising with host agency and tracking progress to ensure timely completion of processes, track progress and resolve any issues as may arise.
  • Support grant management by updating trackers and assisting with grant related administration.
  • Track payments and follow-up as necessary, ensuring correctly coded and timely processing.
  • Oversee financial transactions related to the WAF grant and ensure corrections are made as needed.
  • Draft donor financial reports, working in collaboration with the Operations team.
  • Generate internal financial reports and budgets versus actuals.
  • Support grant management by updating trackers and assisting with grant related administration.
  • Support the planning and management of events, mostly on-line and occasionally face-to-face. This includes platform facilitation, technical support for on-line meetings, registration management, note-taking, etc.
  • Deal with general enquiries, for example, helping people connect with CWGs; signpost to CVA resources; respond to training enquiries
  • Provide clerical support to the team, including note taking, the maintenance of contact lists, electronic filing etc
  • Essential Technical Skills, Experience & Knowledge:
    • Excellent administrative skills
    • Excellent organisational and planning skills
    • Attention to detail and a persistent mindset to issues resolved
    • Good communication skills in English and French
    • Qualified accountant, or equivalent accountancy knowledge, skills and experience demonstrating competence
    • Proven experience in financial and donor grant reporting
    • Good numeracy skills
  • Good computer skills
  • Location: Senegal

    Salary: salary according to the grid

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