Orange recruits 01 Sr. Specialist, Call Center

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Orange recruits 01 Sr. Specialist, Call Center – Triple Play, Customer Care


Informatiques, Télécommunications

Sr. Specialist, Call Center – Triple Play, Customer Care
Ref :  CEGY103843 | 15 août 2021
Date limite de candidature : 31 oct. 2021
Orange Egypt – Nile City towers – EgypteLeaflet
Votre rôleHandling all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls or mails in order to fulfill their requirements within the quality standards of the company and departmental objectives to maintain company image.
Votre profil Education Bachelor degree from a recognized university.
Experience 0 – 2 years of experience  in the same function.Must be graduatedPresentableVery good EnglishVery good communication skillsMaximum age is 28
CompétencesVery good English and Arabic both spoken and written.Good computer skills.Good knowledge of network.Good communication skills.Customer oriented.
Le plus de l’offre Working conditions : Rotational Shift basis 8 hours including 1 hour breakMales: work on night shiftsFemales: Maximum till 10 PM during winter and till 11 PM during summerDays Off: 2 consecutive days, excluding the weekends.Accepted candidates will attend an induction (training before login).
Salaire & avantages
Offer includes : Attractive salaryMedical and Social InsuranceMobile Line
Entité Customer Care
Receive incoming calls for Orange Triple play and El Gouna on 01223200725 (cafes), 01223200726 (El Gouna), and 01223200727 (Triple play).Interface directly with customers to figure out the confronted problems in order to resolve it.Send customers problem to the concerned party and follow up in order to solve it in the pre-determined service level.Initiate tickets on CRM for all handled case.Report escalated issues to management team in order to minimize customer downtime.Monitor Orange Triple play customers and Initiate outgoing calls for lines that are physically down in order to solve their problems.Initiate outgoing calls for Triple play customers in order to inform them about the problem updates to confirm the problem resolution.Inform Orange Wi-Fi and Triple play customers about any planned maintenance by outgoing calls or mails.Handle the received e-mails on [email protected] and [email protected]
Contrat CDI
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