Rosa Luxemburg Stiftung recruits 01 Local IT Administrator

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Rosa Luxemburg Stiftung recruits 01 Local IT Administrator

Call for expressions of interest

Position: Local IT Administrator

A.  Presentation of the Foundation

Rosa Luxemburg Stiftung – a German political foundation close to the German left party DIE LINKE – operates in West Africa since 2008 and has established a permanent regional office in Dakar in 2010. It organizes national, regional and international political dialogues and supports thematic research in the perspective of a more just world. Specifically, the foundation works with civil society organizations in order to strengthen democratic participation as well as social and environmental justice. It is particularly committed to the field of political education, which it defines as the ability of individuals to understand and act in their society, their history and their relations with the world.

Currently the Rosa-Luxemburg-Stiftung collaborates with approximately 300 partner organizations in more than 50 countries. For implementation of programmes, the Foundation draws on funds from the of the Federal Ministry for Economic Cooperation and Development and German Foreign Office.

The Rosa Luxemburg Stiftung has 4 offices in Tunis, Dar Es Salam, Dakar and Johannesburg. Its office in Dakar is the West African Regional Office collaborating with Partners in countries such as Senegal, Burkina-Faso, Côte d’Ivoire, Niger, Mali… etc.

B.   Requirements

1. Role description

  • IT generalist with experience in Windows administration / support in corporate environments
  • Acts as first point of contact for all ICT related issues, problems and questions (i.e. 1st level support)
  • Triages all ICT related problems and
  • solves those problems which can be solved autonomously / locally
  • escalates those problems to RLS IT dept. (i.e. 2nd level support) which require it
  • escalates external problems (e.g. internet connection down) to respective providers’ / vendors’ support
  • Communicates and collaborates with RLS IT dept. through the proper channels and tools, also pro-actively if needed
  • Able to deliver basic training for local staff (after being trained by RLS IT dept.)

2. Typical tasks

  • Install, configure, maintain and troubleshoot end user devices and locally managed ICT assets (printers, scanners, phones, smart phones)
  • Configure, maintain and troubleshoot end user applications (default RLS software, e.g. Outlook / Office programs, etc.)
  • Troubleshoot network and connectivity issues (internet connection; on-premises ethernet, wifi, cabling)
  • Proactively monitor and identify problems with locally managed ICT assets (procure and replace consumables, cabling, internet / phone
  • connectivity, etc.)
  • Handle IT related communication with local providers and vendors (e.g. internet service providers)
  • Assist the RLS office in IT related procurements (e.g. notebooks) and maintenance (repairs / RMAs)
  • Assist RLS IT dept. when integrating newly procured hardware (computers, network devices) into RLS domain
  • Maintain, check and update documentation on changes (e.g. network / wiring diagrams)
  • Assist local employees in on-boarding process (e.g. set up workplace and end-user IT systems; give introduction to RLS IT services)
  • Train / advise local staff (after receiving such training from the RLS IT department / following our « train the trainer » approach)
  • Carry out routine maintenance tasks and a prepare a monthly report of current issues
  • Monthly tasks such as checking of notebooks and server as well as connectivity will need to be performed.
  • Machine Maintenance should be also performed frequently.

3. Required Skills

3.1. Technical skills

3.1.1. In-depth skills in

  • Configure and troubleshoot Windows 10 on RLS supported hardware (notebooks, PCs)
  • Configure and troubleshoot MS Office 2016 (esp. Outlook, Word,  , localization options)
  • Configure and troubleshoot typical office software (see Baramundi Kiosk; as required by your office)
  • Install, configure and troubleshoot locally required software (e.g. accounting / banking / legal software; as required by your office)
  • Install, configure and troubleshoot local ICT hardware assets (printers, scanners, phones, VoIP; as required by your office)

3.1.2. Basic skills in

  • Network fundamentals: TCP/IP, Wi-Fi, VLANs, VPN,
  • Active Directory (understand users & group management, mapping / accessing shares, permissions)
  • IT security topics (common threats and counter-measures)
  • End user IT security issues (such as phishing, viruses, malware, ransom-ware, etc.)
  • Commissioning active network components (switches, routers, access points, structured cabling)
  • Experience working with server hardware (including accessories such as UPS)

3.2. Non-technical skills

  • Proficiency in English or German (written and spoken) for communication with the RLS IT department
  • Is available and responds within the times defined in the SLA (both to local users and RLS IT department)
  • Acts proactively when identifying problems
  • Independent and service-oriented way of working
  • Understands the bigger picture but pays attention to details

4. Required Experience

  • Ideally somebody with 3+ years prior experience working in a similar environment
  • For the in-depth skills: 3+ years prior experience
  • For the basic skills: 1-3 years prior experience
  • Optional: relevant certificates such as MCSE, CCNA, CompTia Server+

5. Service Level Agreement (subject to contract with international office)

  • Responds to communication from local staff and RLS IT department within the agreed time frame (suggested: 1 business day, max: 5 business days)
  • Must be able to visit your office when required (suggested response time: next business day, max: 5 business days)
  • A basic check of IT systems must be performed each month and a report with results sent to the RLS IT department

Code of Conduct

  • Identifies with and subscribes to the « Code of Ethics » from the USENIX Association (https://www.usenix.org/system-administrators-code-ethics)
  • Understands and protects the confidentiality, integrity, and availability of all RLS assets and services (physical and virtual)
  • Respects and protects the privacy of all RLS users and partners (e.g. when dealing with user files or emails)
  • Exercises due diligence when dealing with highly sensitive information (such as passwords or any other kind of confidential information)
  • Follows RLS IT policies, guidelines, and protocols (after being briefed)
C.   Contract term

The contract will last for  one (1) year  and could be renewed on decision of the Client.

D.   Deadline 

Application should be sent to the email address  [email protected]  with copy to  [email protected]  . The deadline to the application for this offer is  Thursday,   February 10 th , 2022.  If responses are submitted after the due date, the RLS Dakar has a complete right to reject the response.

After a first selection, applicants will receive a tender proposal to fill and to send back to the RLS.