Orange recrute 01 Sr. Supervisor, Base & Value Management
Sr. Supervisor, Base & Value Management
Ref : CEGY570 | 15 mars 2021
Date limite de candidature : 30 avr. 2021
Orange Egypt – Smart Village – EgypteLeaflet
Votre rôle Gather business requirements for CRM solutions as well as technical requirementDesign solution for new CRM requirements and manage its assessment, design details, implementation, deploymentPerform 2nd and 3rd line support activities to ensure system functional and operational stability by providing short term and quick fixes and/or workarounds for Absolutions.Accept, evaluate and solve requirements and operational problems from different business customers.Responsible for regular reporting on the projects, incidents and status of the CRM solutions/applications.Participate/assisting situation analysis for new changes or production problems related directly or indirectly to CRM solutions and oversee timely relevant implementation and problem solving.Deal, prioritize and escalate open defects with suppliers and technology verticals.Understand the business value of the platform, product and service and make use of the understanding in the analysis and/or the resolution course of actions.Manage fixes needed for resolving reported incident in alignment with IT change management process.Adapt and commit to the defined SLAs/ KPIs that govern changes implementation, availability, delivery and resolution response time according to the business need.Creation-call schedule for all the team, deployment/outages requests & Services catalog.Recommend proactive course of action to maintain smooth operations with minimum risk with respect to new changes.Responsible for changes and deployment for CRM system/applications and work on test scenarios and alignment between own team and the testing team.
Votre profil Education Bachelor’s degree in Computer Science, Engineering or related discipline with an IT focus is an asset.
Experience Minimum 2 years’ experience in database, operating systems, data network, IT solutions, CRM 4 years in IT solutions operations and support.Experience in project management activities
Compétences Able to use SQL, UNIX system, Microsoft Office applications perfectly.Can work under pressure.Able to manage operational problems and make timely decisions.Able to lead a team technically and provide the required support.Ability to write technical reports
Entité Information Technology
Ensure solutions delivery matching business and technology requirements.Responsible for for availability, delivery and resolution of solutions. incidents for CRM solutions
Contrat CDI POSTULER